SAP Knowledge Base Article - Public

2987200 - Users sometimes are inadvertently logged out of Mobile App in SAP Analytics Cloud (SAC)

Symptom

On iPhone our users sometimes are inadvertently logged out of the SAC Mobile App. This then forces the user to logon with credentials again.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.14.23

Reproducing the Issue

  1. Log into the SAC Mobile App and work for some time.
  2. After some time the users are inadvertently logged out. 

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem

Product

SAP Analytics Cloud 1.0