SAP Knowledge Base Article - Preview

2986178 - 504 User Account has been disabled by the mail administrator

Symptom

  • When sending emails from SAP system they are failing in transaction SOST with error message XS812:

    No delivery to RECIPIENT@EMAIL.COM - Message No. XS812
    Diagnosis: The message was processed correctly in the SAP system. An error occurred in a subsequent system. The message was not delivered to the recipient RECIPIENT@EMAIL.COM
    Information from external system (if available)
    MAILSERVERHOST:MAILSERVERPORT
    504 User Account has been disabled by the mail administrator

  • In the ICM trace you will also see the following reply from the mail server: "SMTP PlugInHandleNetData: reply = 504 User Account has been disabled by the mail administrator".


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Environment

  • SAP Netweaver 
  • Release Independent 

Keywords

KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem

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