SAP Knowledge Base Article - Public

2986155 - Duplicate Header Fields in Print/PDF Preview - SuccessFactors Employee Profile

Symptom

When clicking Preview in Print/PDF, the header fields are duplicated.

Image/data in this KBA is from SAP Internal Systems, sample data, or Demo Systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors HXM Employee Profile

Reproducing the Issue

  1. Go to the Employee Profile page.
  2. Click Actions.
  3. Click Print/PDF.
  4. Select Print the entire page.
  5. Notice the header fields are duplicated.

Cause

When SAP Enable Now user assistance is enabled in Provisioning, it's causing the fields to duplicate in Print/PDF.

Resolution

This has been fixed in 2H 2020 for Preview instances. Please see 2521176 - SuccessFactors Releases | Deployment schedule for 2020 for the schedule on Production.

See Also

2521176 - SuccessFactors Releases | Deployment schedule for 2020

Keywords

print pdf, print/pdf, print pdf preview , KBA , LOD-SF-EP-PP3 , People Profile (PP3) , Known Error

Product

SAP SuccessFactors HXM Suite all versions

Attachments

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