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SAP Knowledge Base Article - PublicSymptom
- White screen appears instead of the data when opening a story based on imported data model using the SAC iOS mobile application.
- Closing and re-opening the whole application helps to resolve the issue temporarily.
Environment
- SAP Analytics Cloud (Enterprise) 2020.14.27
- SAP Analytics Cloud iOS mobile application 2.79.1
Reproducing the Issue
- Logon to the SAC iOS mobile application.
- Open a Story.
- Notice that sometimes when you open the story, only white screen appears instead of the loaded data.
Cause
This issue is currently under investigation by development.
Resolution
This issue is currently under investigation by development.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
Keywords
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