SAP Knowledge Base Article - Public

2986015 - User is Not Able to Select Brand and/or Email Layout When Sending An Email - Recruiting Management

Symptom

The user is not able to select any Brand option and/or Email Layout option when sending an email to the candidate.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting > Candidates
  2. Select a Candidate
  3. Send an adhoc email
  4. Open the Brand picklist. No options will be available.

This can also applies when sending an email or an offer letter within the Job Requisition.

Cause

Both Brand and Email Layout are MDF Object on the system and the affected user is missing RBP permissions for this object.

Resolution

To give an user the ability to select both options, you need to grant the following RBP permissions:

NOTE: Please make sure to check with your partner/admin user that a Brand and/or Email Layout has been created on your system.

  1. In Admin Center, go to Manage Permission Roles
  2. Select the Permissions Group which the affected users are members
  3. Click "Permission..." button
  4. Under Administrator Permissions, go to Manage MDF Recruiting Objects
  5. Check the View checkbox for both MarketingBrand and EmailBrandTemplate

Run an OData API Metadata Refresh after saving the changes. For more information on how to run this refresh, please refer to the following KBA: 2171588 - OData API Metadata Refresh and Export - SuccessFactors Cloud

See Also

2856510 - Brand Field on Email offer letter - Recruiting Management

2848207 - Marketing Brand Field: Populated Data & Field Removal

Keywords

Brand, Missing, Email, Layout, No, Option, Blank, Picklist, Offer , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions