SAP Knowledge Base Article - Preview

2984999 - UnsatisfiedLinkError with the message “Hardware key generation library not found”

Symptom

If SAP Customer Checkout reports in its log files or in the command console an UnsatisfiedLinkError with the message Hardware key generation library not found, the application is missing some dependent libraries. These libraries are part of the Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) which is installed by the SAP Customer Checkout installer (e.g. SapCustomerCheckout_2_0.exe). Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) is needed for some of the features of SAP Customer Checkout.


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Environment

SAP Customer Checkout

Product

SAP Customer Checkout 2.0

Keywords

KBA , IS-SE-CCO , Customer Checkout , Problem

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