SAP Knowledge Base Article - Public

2984975 - Large content files do not Launch - Display 404 error

Symptom

When launching large content files such as video files, Requests are redirected to https://icontent.plateau.com/icontent/public/invalidAuthCookie.htm and throwing 404 error or 'Your request has been denied'

Environment

  • SAP SuccessFactors Learning

Cause

Files larger than 1800 MB are not cached by akamai  and so will not launch.

Files over 1800 MB are not supported in iContent

Resolution

  1. Video files are the most likely to be affected: those should be uploaded with smaller resolution/lower quality
    or
  2. The content should be broken into multiple parts less than 1800MB

Keywords

KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 2005