Uploading an existing template resulted on a new duplicated template. This can happen for the following templates:
- Job Application Template
- Offer Details Template
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- In Provisioning > Under Managing Recruiting
- Select the template you want to upload
- Choose the existing template
- Upload the new version
This occurred because the Template Name had a trailing space on it. When such template is uploaded (template with trailing space in the name), a separate copy of the template is created.
Software Engineering team has been acknowledged of this behavior and there is an ongoing analyzes to prevent this from happen.
If you faced such behavior and want to remove the duplicated template, please submit a ticket to Product Support team and refer this KBA.
NOTE: It's not possible to remove duplicated templates that were created accidentally, only if the reported issue was the cause of it.
duplicated, template, offer, application, job, requisition, copy, copied , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-RCM-APP , Applicants and Job Applications , Problem