SAP Knowledge Base Article - Public

2984135 - "Error occurred while publishing the role change event." when trying to Map or Remove objects to the Role


Whenever trying to map or remove a Job Code to a Role and save, after the 2h 2011 release, an "???Error occurred while publishing the role change event.???" pops-up.

Please note that the same error can pop-up when trying to add or remove Competencies to the Role and to the Job Profile

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Navigate to "Manage Job Profile Content"
  2. Select "Set up Families and Roles";
  3. Click on "Roles";
  4. Search for a Role;
  5. Try to map or unmap a Job Code or Competency to it;
  6. Click "Save" and see the error popping-up.

Please note that the same error may also appear when trying to map or unmap Competencies to Job Profiles.


The root cause of this is the event "roleChangeEvent" that is triggered when saving role.

It has been set as an "smartSuiteEvent", which will result into this issue when the instance does not have "Intelligent Service" feature enabled.



This is a known issue, in which Engineering Team is already working.

Currently, there is a workaround for it, which is to enable Intelligent Services by following the steps below:

  • Navigate to the Admin Center;
  • Click on Upgrade Center once it loaded completely;
  • Search "Intelligent Service" from your browser;
  • Click "Learn More & Upgrade Now";
  • Click “Upgrade Now” to perform the upgrade, you could check this feature does not require any additional permission before upgrade.


However, Egineering Team already created a code fix for this issue, which is planned to be patched on November 6th.

So, if enabling Intelligent Services feature is not an option for your company, please wait until the patch is released.

Please note that you do not need to create an incident to report that you are facing this issue.

Please refer to this KBA for updates regarding the issue and fix dates.


Release, ???Error occurred while publishing the role change event.???, Error occurred while publishing the role change event., Role, Job Profile, Job Profile Builder, JPB, 2H 2011, Competency, Job Code, Map, Unmap, Remove, Objects, Error, Issue, Workaround, Intelligent Services, PTCH-34108. , KBA , LOD-SF-EP-JPB , Job Profile Builder , Known Error


SAP SuccessFactors HXM Suite 2011