SAP Knowledge Base Article - Preview

2984054 - Deletion of C4C Line items do not Delete / Cancel Activities on FSM

Symptom

You have created a Ticket in the Cloud for Customer (C4C), added a Line Item and forwarded it to the Field Service Management (FSM). Latter on, at the C4C side, you decided to delete the Ticket Line Item. The Line Item deletion is not replicated to the FSM.


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Environment

SAP Field Service Management

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Field Service Management all versions

Keywords

Line Item; Not Working; Missing Deletion; Replicate Service Ticket to SAP Field Service Management; CPI; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

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