SAP Knowledge Base Article - Public

2983623 - Payment information is disappearing - Onboarding 2.0

Symptom

The details related to Payment information were inserted during the New Hire Data Review / Personal Data Collection and you are now unable to find these values in Manage Pending Hires.

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Initiate Onboarding for a new candidate;
  2. Complete the New Hire Data Review / Personal Data Collection and ensure that you have the maintained the payment information section;
  3. Go to Onboarding Dashboard / Manage Pending hires and try to open your new hire details, the payment information section does not contain any value

Cause

This issue may have multiple root causes, the most comom ones are:

  1. You don't have enough permissions for payment information section OR
  2. The Onboarding External Users was not included as target population for your role.

Resolution

  1. Ensure that you have done the settings for Payment Information permissions as described in Payment Information - Setting Up Role-based Permissions
  2. Ensure that you have the Onboarding external Users as target population for your role.

See Also

Payment Information - Setting Up Role-based Permissions

Personal Data Collection Configuration

Keywords

personal, new, hire, data, collection, payment, information, disappear, onboarding, 2.0, obx, manage, pending, hires , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions