SAP Knowledge Base Article - Public

2983544 - BPE ERROR : USER ALREADY EXISTS user_sys_id in Onboarding 2.0

Symptom

We get BPE error in to do tile of BPE user. 

An error occurred while saving the HRIS data for the user due to the following reason: {"responsePayload":[{"userSysId":"XYZ","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"USER ALREADY EXISTS user_sys_id: XYZ for the entity: JOB_INFO"}]}]}.


Environment

SAP SUCCESSFACTORS ONBOARDING 2.0

Resolution

  1. Go to provisioning and enable “Instance Synchronization”.
  2. Add an additional permission to the role you assign to the BPE User :
    Manage Instance Synchronization   -  Sync MDF Picklists

Keywords

KBA , LOD-SF-OBX-BPE , BPE Process Flow , How To

Product

SAP SuccessFactors Onboarding 2005