SAP Knowledge Base Article - Public

2982922 - Offer Token displays incorrect approver

Symptom

When the approver receives an email notification the wrong name appears for the approver that approved the offer. 

Environment

SAP SuccessFactors Recruiting Management

Cause

Wrong Token used in the email template. 

Resolution

If you would like to see the last approver of the offer the correct token to use is [[PREVIOUS_APPROVER]], This will display the name of the person that just approved the job requisition. 

The three tokens available are 

  1. [[PREVIOUS_APPROVER]] - Tells the user who last approved the job requisition
  2. [[CURRENT_APPROVER]] - Tells the user the offer is currently with 
  3. [[NEXT_APPROVER]] - Tells the user the next person the offer will be approved by. 

Keywords

Offer Approval. Tokens, Approver  , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To

Product

SAP SuccessFactors Recruiting all versions