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2982510 - APO-DP (FCS) - Finding/Judging the correct incident priority!

Symptom

Finding/Judging the right priority for APO Demand Planning incidents.

To ensure healthy service levels for all our customers, the priority of incidents is judged based on the Business Impact of the issue.

This KBA outlines the principles which should be used for determining the priority of Demand Planning incidents (component SCM-APO-FCS*).

 

Demand Planning is a long-term planning tool, only in few exceptional cases a Demand Planning issue can justify a business/production down situation.


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Environment

  • SAP Supply Chain Management (SCM)
  • SAP Advanced Planning and Optimization (SCM-APO)
  • SAP Supply Chain Management Demand Planning (SCM-APO-FCS)

Product

SAP S/4HANA all versions ; SAP Supply Chain Management all versions ; SAP enhancement package for SAP Supply Chain Management all versions

Keywords

VH , KBA , SCM-APO-FCS , Demand Planning , Problem

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