SAP Knowledge Base Article - Public

2982418 - Unable to view Employment Information or Personal Informations Blocks in People Profile / Unable to use Take Action from Quick Card or Org Chart


  • Unable to access any of the portlets under the employment information block in people profile
  • Unable to use Take Action from org chart or quick card
  • Unable to see personal information in people profile

All issues have same fingerprint fingerprint=c3e7de46afb963e15921f66f97cdcd47f57363de

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.“


  • Employee Central – Job Information
  • Employee Central – Personal Information
  • Employee Profile – People Profile

Reproducing the Issue

1. Go to people profile of any user and observe employment information or personal information tab missing from navigation ribbon

2. Search for a user, hover over there photo and when quick card loads, click take action, app error



This is related to b2011 release


A fix was applied via a patch on b2011p2 (30-Oct-20)


People Profile, fingerprint=c3e7de46afb963e15921f66f97cdcd47f57363de, Unable to view Personal Information, Unable to view Job Information, PP3, Application Error, Take Action, INC0104497, CS20200000841481 , KBA , LOD-SF-EC-JOB-UI , History UI & MSS UI , LOD-SF-EC-PER , Person Data (All Person Data Types) , LOD-SF-EP-PP3 , People Profile (PP3) , Known Error


SAP SuccessFactors HXM Core 2011