SAP Knowledge Base Article - Preview

2982305 - An Error on Adding the Internal Notes in a Closed Ticket

Symptom

An error Changing TEXT-CONTENT not possible; field is read-only is trigger in closed ticket on adding an internal comment.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Notes facet , Closed ticket , KBA , internal comment , text-content , LOD-CRM-SRP , Service Request Processing , Problem

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