SAP Knowledge Base Article - Preview

2982014 - Merging renamed queue + changed queue numbers into a single reporting data

Symptom

  • In reports, the renamed queues/agents show twice
  • Business requests to merge data from both old queue name and extension with the new queue name and extension


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

description, number, type, change name, phone number, title, cost center, group, voicemail, merged data , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

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