SAP Knowledge Base Article - Preview

2982014 - Merging renamed queue + changed queue numbers into a single reporting data


  • In reports, the renamed queues/agents show twice
  • Business requests to merge data from both old queue name and extension with the new queue name and extension



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


description, number, type, change name, phone number, title, cost center, group, voicemail, merged data , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.