- In reports, the renamed queues/agents show twice
- Business requests to merge data from both old queue name and extension with the new queue name and extension
SAP Contact Center 7.0
description, number, type, change name, phone number, title, cost center, group, voicemail, merged data , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem
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