SAP Knowledge Base Article - Public

2981604 - Learning Admin Menu Issues - 2H 2020 Preview Release

Symptom

After 2011 Preview Release (2H 2020), when navigating to Learning Admin, there are issues with the LMS Admin/User Menu page

Environment

SAP SuccessFactors Learning LMS

SAP SuccessFactors Foundation

Reproducing the Issue

  1. Login to BizX SuccessFactors Foundation
  2. Navigate to Learning Admin OR Learning User page
  3. BizX Header is missing OR Learning Admin menu is skewed

Cause

The issue is happening due to LMS and BizX version mismatch. 

There are 2 scenarios of Version Mismatch 

  1. LMS is upgraded to 2011 and BizX Foundation is still on 2005
    In This scenario, the Menu in the Learning Admin is skewed





  2. LMS is still on 2005 and BizX Foundation is upgraded to 2011
    In this scenario, the learning menu will show two arrows, which are non-functional.

Resolution

This means that Foundation is following the Production upgrade cycle while Learning is following the Preview upgrade cycle or vice versa.

Best practices recommend that you have at least one tenant of the applications you use on a preview release cycle so you can test the latest features before they get into production.

Please follow the instructions KBA 2115525 to migrate your Foundation tenant to a Preview upgrade cycle.

2115525 - SuccessFactors Customer Service Request: Test - Preview Migration FAQ

Keywords

LMS, instance, preview, 2005, 2011, release, learning, menu, bizx, foundation, connect, menu, header, missing , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions