After 2011 Preview Release (2H 2020), when navigating to Learning Admin, there are issues with the LMS Admin/User Menu page
SAP SuccessFactors Learning LMS
SAP SuccessFactors Foundation
Reproducing the Issue
- Login to BizX SuccessFactors Foundation
- Navigate to Learning Admin OR Learning User page
- BizX Header is missing OR Learning Admin menu is skewed
The issue is happening due to LMS and BizX version mismatch.
There are 2 scenarios of Version Mismatch
- LMS is upgraded to 2011 and BizX Foundation is still on 2005
In This scenario, the Menu in the Learning Admin is skewed
- LMS is still on 2005 and BizX Foundation is upgraded to 2011
In this scenario, the learning menu will show two arrows, which are non-functional.
This means that Foundation is following the Production upgrade cycle while Learning is following the Preview upgrade cycle or vice versa.
Best practices recommend that you have at least one tenant of the applications you use on a preview release cycle so you can test the latest features before they get into production.
Please follow the instructions KBA 2115525 to migrate your Foundation tenant to a Preview upgrade cycle.
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