SAP Knowledge Base Article - Public

2981323 - Extensibility for Service : Missing "Adapt UI" option

Symptom

The option "Adapt UI" is not available in Edit Mode for Service Orders or Service Contracts.

Environment

S/4HANA Cloud Service

Reproducing the Issue

  • Create a new custom field using the "Custom Fields and Logic" app.
  • Enable the field for service orders or service contracts.
  • Save and publish.
  • Go to Edit Service Order or Edit Service Contract: The option "Adapt UI" is not available in the object page toolbar.

Cause

There can be two different reasons for this behavior:

  1. System role: It’s not possible to adapt the UI in a production system
  2. Authorizations: You aren’t authorized to use the extensibility features provided in Service in SAP S/4HANA Cloud

Resolution

If the system is a production system, please check the KBA  2885507 Missing "Adapt UI" option .

Regarding the  authorities of the key user, SAP Fiori catalog role Extensibility - Service SAP_S4CRM_BC_ADMIN_EXT_PC must be added in its profile. Read help documentation "Extensibility for Specific Service Apps".

See Also

Extensibility

Keywords

Custom Fields and Logic, Extensibility, UI Option , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CRM-S4-SRV-CTR , S4CRM: Service Contract , How To

Product

SAP S/4HANA Cloud all versions