SAP Knowledge Base Article - Public

2980868 - Useful resource on SAP Jam APIs and Support scope

Symptom

  • Looking for documentation on SAP Jam APIs.
  • Need support for SAP Jam API usage.

Environment

SAP Jam Collaboration

Resolution

Useful Resources on SAP Jam APIs

Support Scope on SAP Jam APIs

Key facts about Jam APIs-

  • Usage of SAP Jam APIs come under "Custom Development".
  • Jam APIs are REST and OData based, both of which are common API standards and nothing proprietary. And the expectation is that anybody trying to engage on this topic have prior experience of working with these API standards.
  • There are no specific tool recommendation from SAP for usage of Jam APIs. Customers can use any available tools/methods of working with OData and REST APIs.

The guides shared above have all the details that should be required for a developer to be able to successfully authenticate and implement Jam APIs. Hence, the support scope for APIs is limited to specific cases only.

What kind of Jam API queries/concerns support can help with?

  • Request for Jam API related documentation (shared above).
  • Queries on whether specific data/features are covered in the scope of Jam APIs.
  • Defects encountered during usage of APIs. For example- API not returning expected data, API returning unexpected errors etc.

What kind of Jam API queries/concerns support can not help with?

  • How to make Jam API calls?
  • How to implement specific requirements using Jam APIs?
  • How to implement the Authentication & Authorization for Jam APIs?

Keywords

OData APIs,Jam APIs,Jam Development,Custom Development,REST APIs , KBA , LOD-SF-JAM-DEV , Custom Development - API request & Issues , Problem

Product

SAP Jam Collaboration all versions