SAP Knowledge Base Article - Public

2979432 - LMS New Admin UI - Errors after creation of new item

Symptom

After a new item is created and accessing the item details from Learning Administration, the data does not load and other tab data fails to load or returns with generic error and eventually user needs to logout and back in to navigate elsewhere within LMS.

Environment

SAP SuccessFactors Learning b2005+

Reproducing the Issue

  1. Create any item in new admin UI.
  2. Ensure the image URL is pointing to a crednetial-accessed (entitled) secure site like iContent.
  3. Try to access the item via LMS administration and incur symptoms.

Cause

The SF LMS application cannot utilize credentials to login to other sites for images on items.

Resolution

Import the image manually through the item or host on a secure unentitled (requiring no credentials access) site; and if you cannot access the item to do so, utilize the item connector to update accordingly.

See Also

INC0082578

Keywords

sap sf lms learning item image picture url host icontent site loading , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning 2005