SAP Knowledge Base Article - Public

2979412 - How the system define the territory in case both owner and account assigned to multiple territories, there is no match

Symptom

In case the account and owner are assigned to multiple territories, there is no matching territory. You are wondering how the system defines the Territory.

 

SAP Sales Cloud

 

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Project View.
  3. Edit project scope.
  4. Select Questions tab.
  5. Account and activity management. 
  6. Select Territory Management. 
  7. Determine Territory of Transaction Owner.
  8. select Question: Do you want to determine the transaction’s territory based on the document owner as well as the account?

 There is no explanation In case where multiple territories are assigned to both account and owner, and there is no matching territory between them.

 

Cause

In case of a non-unique result no territory is taken over into the transaction.

Resolution

The system does not take one arbitrary territory but leaves it empty, in this case you need to maintain the territory manually.

Keywords

Territory, Account, Owner, Territory Management, Determine Territory of Transaction Owner , KBA , LOD-CRM-TM , Territory Management , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions