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2979157 - Enterprise Manager is 6001 offline due to user authentication

Symptom

Enterprise Manager is showing 6001 offline (red status) in step 4 Define CA Introscope of Infrastructure Preparation in SOLMAN_SETUP

Error message below could be found in IntroscopeEnterpriseManager.log:
[Manager.UserManagementService] "Admin" Failed to login from host "localhost"
[Manager.SapQuery] /sapquery/status statuscode=401 error=Authentication required remotehost=XX.XX.XX.XX ua=WilyLib/<hostname>_<SID>_<instance number>/LM-SERVICE=7.20.X.X.XXXXXXXXXXXXXX/NodeId=XXXXXXXX duration=X rowcount=-X hashcode=XXXXXXXXX error=com.wily.introscope.spec.server.user.LoginFailedException: No match for user/password combination.


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Environment

Introscope Enterprise Manager 10.7

Product

SAP HANA 1.0, platform edition

Keywords

EM, WILY, passwords, users, CA, SHA2Encoder, domains.xml, users.xml, No match for user/password combination, Failed to login from host , KBA , XX-PART-WILY , Introscope by CA Technologies , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem

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