SAP Knowledge Base Article - Public

2978845 - Guardrail for Refresh on Target as Productive Instance [2H 2020]

Symptom

Before b2011 release:

  • The Instance Refresh tool allows performing a refresh from a test / development / QA instance to a live production tenant.
  • It has been possible to accidentally refresh configurations to a target PRODUCTIVE tenant causing major issues.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Prior to the b2011 release, It has been possible to perform a refresh from a test / development / QA instance to a live production tenant.

Resolution

Measures implemented in the b2011 release will implement a guardrail against refreshes to a productive target. 

  • To create an instance refresh please view the steps in the Help Portal Guide
  • If you select the Production instance as a Target you will be receive a validation failed
  • You can also Click on ? icon and verify tooltip message in the status column which will show in the popup-"Instance Refresh is not supported for a target as a productive tenant."
  • The error log will show:  TENANTREFRESH_VALIDATION_FAILED_FOR_LIVE_PRODUCTIVE_INSTANCE

For additional info and to view a demo of this feature please check the What's New Viewer

See Also

2791468 - Instance Refresh Tool for BizX & LMS | Must-know guide & FAQ

2793706 - Product Support Process - Instance Refresh Tool Enablement

2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ

What's New Viewer

Help Portal Guide

Keywords

TLS-13302 , IRT, Source, Target, Productive Tenant, Validation Failed, TENANTREFRESH_VALIDATION_FAILED_FOR_LIVE_PRODUCTIVE_INSTANCE , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , How To

Product

SAP SuccessFactors HXM Suite all versions