SAP Knowledge Base Article - Public

2978845 - Guardrail for Refresh on Target as Productive Instance [2H 2020]


Before b2011 release:

  • The Instance Refresh tool allows performing a refresh from a test / development / QA instance to a live production tenant.
  • It has been possible to accidentally refresh configurations to a target PRODUCTIVE tenant causing major issues.


SAP SuccessFactors HXM Suite

Reproducing the Issue

Prior to the b2011 release, It has been possible to perform a refresh from a test / development / QA instance to a live production tenant.


Measures implemented in the b2011 release will implement a guardrail against refreshes to a productive target. 

  • To create an instance refresh please view the steps in the Help Portal Guide
  • If you select the Production instance as a Target you will be receive a validation failed
  • You can also Click on ? icon and verify tooltip message in the status column which will show in the popup-"Instance Refresh is not supported for a target as a productive tenant."

For additional info and to view a demo of this feature please check the What's New Viewer


  • In case you receive the error log "TENANTREFRESH_VALIDATION_FAILED_FOR_LIVE_PRODUCTIVE_INSTANCE" after submitting a refresh, this means that your TARGET is tagged as a live productive tenant. To verify this, you can reach out to your CSM and CEE to confirm the "Tenant Business Type" of your TARGET Company ID.
  • Instances in Production Data centers are not automatically flagged as a "Live Productive" tenant. Live productive tenants are those only assigned with "Tenant Business Type" =  ZH421 or ZH422. Please refer to point #1 for verification.
  • If you require your Live productive tenants to be refreshed, you still may do so by raising a ticket under "LOD-SF-SER-REF". Please ensure to provide a "business justification" as to why a live productive refresh is needed as this is required by our internal team performing the manual refreshes.

NOTES for CSMs/CEEs/Support: To view the tenant business type, please check tenant details from Cloud Reporting tool.

See Also

2791468 - Instance Refresh Tool for BizX & LMS | Must-know guide & FAQ

2793706 - Product Support Process - Instance Refresh Tool Enablement

2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ

What's New Viewer

Help Portal Guide


TLS-13302 , IRT, Source, Target, Productive Tenant, Validation Failed, TENANTREFRESH_VALIDATION_FAILED_FOR_LIVE_PRODUCTIVE_INSTANCE , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , LOD-SF-SER-REF , Instance Refresh , How To


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