SAP Knowledge Base Article - Public

2978560 - Only sales documents of document category 'C' are available in 'Create Sales Orders - VA01' in the 'Manage Sales Orders' app

Symptom

When opening the 'Create Sales Orders - VA01' app using the 'Create' button in the 'Manage Sales Orders' app, not all sales document types are available.

Environment

SAP S/4HANA CLOUD

Reproducing the Issue

1. Open the 'Manage Sales Orders' app.
2. Click button 'Create'-> 'Create Sales Orders - VA01'.
3. Not all sales document types are available in the value help for the order type.

Cause

This is standard design. The 'Create Sales Orders - VA01' option in the 'Manage Sales Orders' app only allows you to create sales order types (document category 'C'). If you open up the app 'Create Sales Orders - VA01' directly from the tile on the Fiori launchpad, it allows you to create sales document types of different categories (for example, sales orders/C, customer returns/H, credit memo requests/K).

Resolution

Instead of opening 'Create Sales Orders - VA01' from the 'Create' button of the 'Manage Sales Orders' app, please directly access the 'Create Sales Orders - VA01' tile from the Fiori launchpad.

Keywords

Sales Document Type, Sales Document Category, Order Type, Not Available, Not Visible, Manage Sales Orders, Create Sales Orders - VA01 , KBA , SD-SLS-SO , Sales Orders , Problem

Product

SAP S/4HANA Cloud all versions