SAP Knowledge Base Article - Public

2978375 - Journal Entry Shows Technical User Instead of Business User Who Created And Posted The Journal Entry

Symptom

  • You can see a Technical user under "Created By" on the Source Document ABC (where ABC is the underlying Source Document) displayed in Journal Entries.
  • It should be the Business User DEF (where DEF is the Business User ID) who posted this Source Document ABC.
  • The Technical User_GHI (where _GHI is the Technical User ID) can be a name of a web service.

 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the General Ledger Work Center - Journal Entries view.
  2. Show all Postings and then open the Advanced Filter.
  3. Under Journal Entry Type select the relevant Source Document Type e.g. Supplier Invoice.
  4. Press Go.

You can take every Supplier Invoice as example. You can see that it was created by Technical User_GHI. You expect here to see the Business User DEF who has posted the Journal Entry "XXX" (where XXX is the Journal Entry ID).

  1. Open the Source Document ABC by searching the related Source Document ID in the filter and then clicking on the Source Document ABC.
  2. Press View All.
  3. Switch to tab Changes.
  4. Enter the changes made from e.g. 18.09.2020 until 01.10.2020 and then press Go.

You can see that the Business User DEF has posted this Supplier Invoice and not the Technical User_GHI (which can be a webservice).

Cause

The "Created by" field in the Journal Entry is referring to the Creator of the underlying Source Document ABC for the Journal Entry and does not display the Creator of the Journal Entry itself.

Resolution

  1. Go to the General Ledger Work Center - Journal Entries view.
  2. Show "All Postings" and search for Journal Entry XXX.
  3. Highlight Journal Entry XXX and press View.
  4. Start the Personalization Mode and Press OK.
  5. Open the second group from above (Unnamed Group).
  6. Tick the Checkbox at "Journal Entry Created By".
  7. Press Save.

Now you can see the correct Business User DEF who has posted the Journal Entry XXX instead of the Technical User_GHI or Web Service.

See Also

Knowledge Base Article:

2959279

Keywords

Journal Entry, Technical User, Business User, Created By, Source Document, Supplier Invoice, Customer Invoice, Journal Entry Created By, web service, webservice, General Ledger , KBA , SRD-FIN-GL , General Ledger , How To

Product

SAP Business ByDesign all versions