SAP Knowledge Base Article - Public

2978324 - How To Gather SCORM JavaScript Content Debug Logs with Built-In Learning Tools

Symptom

How to use the Content Debug to pull direct API logs sent by the SCORM content to SAP SuccessFactors Learning

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

Content is developed with 3rd party tools that utilize standards such as AICC and SCORM. The content initializes the API which sends the data such as bookmarking, score, completion, etc. and Learning processes the data. If the content does not send the proper information, then Learning will not process the information. 

Resolution

These logs can only be gathered per user basis.

  1. Access Learning as an end user
  2. Open up a new tab in the browser and paste this URL https://[root].plateau.com/learning/tools/client-logging-config.jsp along with the proper [root] of your Learning environment go to the website. Proceed to Step 6. 
  3. Alternatively to access this page by doing the following: On the top right hand side of the screen, click next to "My Learning" around the mouse cursor is as shown in the screenshot:

  4. Press Tab on the keyboard so the My Learning is highlighted

  5. Press Tab twice until the following hidden "Enable Content Debug" is shown

  6. Select the new menu option and a new window will show up. Select the "Enable Debugging" (leave this open). The screen should now show as this:



  7. Browsers will differ but most will show the Developer Tools by pressing F12 on the keyboard. Please check with your IT team or browser vendor how to access the Developer Tools. Upon accessing the Developer Tools, access the Console tab. This is a screenshot of Internet Explorer as reference:



  8. Proceed to Launch the content and go through completion.
  9. Make sure to close out of the content window
  10. On the logs that were captured, make sure to save them. This will differ based off browser but in Internet Explorer right click and select "Copy All". Paste the information into a notepad for analysis. For Chrome, left click on the logs and then use the keyboard shortcuts of Control+A to select all and then do Control+C to copy all. Paste the information into a notepad.

Keywords

content, logs, logging, debug, completion, scorm, 1.2, 2004, log, sf, success, factors, learning, how, gather, pull, find, log, , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-SER , Config. Consulting & Service Requests , LOD-SF-LMS-PCM , iContent , How To

Product

SAP SuccessFactors Learning all versions

Attachments

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