SAP Knowledge Base Article - Public

2977837 - Lead Status Changed After Replicating it to C4C

Symptom

You have created a Lead in your external system with status "Open". However, when it reaches C4C, the status is changed to "Qualified".

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Create the Lead with status "Open" in your external system, then replicate it to C4C. 
  2. See that, when the lead gets in C4C, the status is automatically changed to "Qualified".

Cause

When you replicated the lead, there was a Qualification status already set.

Resolution

This is the expected system behavior. By default, when a lead qualification level is set, the system automatically changes the lead status to "Qualified’".

If you do not want this change, you may scope question "Do you want to retain the current lead status when a qualification level is set?" in your project.

  1. Go to Business Configuration workcenter, then Implementation Projects view. 
  2. Chose the project and click in "Edit Project Scope" button in the top right. 
  3. Click "Next" until Step 3 Scoping Questions. 
  4. Click in Sales > Lead Management > Leads. 
  5. Find question "Do you want to retain the current lead status when a qualification level is set?", scope and save your changes.  

See Also

  2770263 - Scoping Questions - Lead Management

2419551 - You Replicate a Lead Using Webservice from a External System but The Status of the Lead is Always Set as Qualified and Qualification Cold

Keywords

Lead ; Status ; Qualification ; Exporting ; Replicating ; External System ; Open ; Qualified ; , KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer core applications 2008