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2977463 - Error occurs intermittently when creating Tunnel Live connection using SSO in SAP Analytics Cloud (SAC) if there are multiple application servers on the backend S/4 Hana system

Symptom

  • Error occurs intermittently when creating Tunnel Live connection using SSO in SAP Analytics Cloud (SAC) if there are multiple application servers on the backend S/4 Hana system 
  • Error message: IOLayer Error [IOLayer]:(#2001) Unexpected token in Jason at position4
  • Console logs shows more error including: HTTP Status: 400 Bad RequestError


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Environment

  • SAP Analytics Cloud (Enterprise) 2020.14.11

Product

SAP Analytics Cloud 1.0 ; SAP S/4HANA 1909

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-LDC , SAC Live Data Connection , Problem

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