SAP Knowledge Base Article - Preview

2975879 - Queue position not recalculated when a preceding customer has dropped their interaction (hung up)

Symptom

  • The customer has a Multi-CEM deployment
  • The queue position is not re-calculated correctly if a preceeding contact drops their interaction
  • This issue happens intermittently and cannot be reproduced on-demand


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Environment

SAP Contact Center 7.0

Product

SAP Customer Relationship Management 7.0

Keywords

Queue position, chat queue position, prompt, Multi-CEM, Contacts SAP Contact Center , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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