SAP Knowledge Base Article - Public

2975717 - Sender's email address incorrect when scheduling an interview - Recruiting Management

Symptom

When scheduling an interview and sending an email to the candidate, email address of the sender appears to be the interview organizer's email address. The email the candidate receives displays the interview organizer's email address. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Go to Recruiting > Interview Scheduling
  2. Select a Job requisition
  3. Select a Candidate
  4. Add an Interviewer
  5. Click on Find availability
  6. Click on Add Custom Slot
  7. Select a time slot
  8. Click on Continue
  9. In the next pop up window you will see the Organizer's email address



  10. Click on Send to Candidate
  11. The email the candidates receives shows the interviewer organizer's email address. 

Resolution

The Engineering Team identified this issue to be a defect. It will be fixed with the new b2011 release. 

After the fix, the email the candidate receives will show the interview organizer's full name instead of the email address. 

As a workaround, you can manually replace the interview organizer's email address. 

Keywords

Sender Email, Contact Candidate, Schedule an Interview , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions