SAP Knowledge Base Article - Public

2975480 - Refresh for Envelope ID in Manage Docusign Envelope - Onboarding

Symptom

Docusign Envelopes are showing "Awaiting Signature" in Manage Docusign Envelopes even though they have completed the signature process.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Go to Admin Center -> Manage Docusign Envelopes

2. Look for the envelope ID and you will see the status as "Awaiting Signature"

Cause

A refresh is needed to change the status of the Envelope ID to "Signed"

Resolution

If the signature process is completed and the Envelope ID is still showing "Awaiting Signature", kindly check the affected Envelope ID and click on Refresh that is showing above.

Note:

1. One common mistake happens while refreshing the status is not selecting the envelope-Id and just clicking the envelope refresh button.

2. Refresh and DMS Refresh status are not similar. Refresh button is shown above which is aligned with filter button.

See Also

2918590 - Onboardee does not appear in MPH after completing DocuSign Step - Onboarding 2.0

Keywords

Manage Docusign Envelope, Refresh envelope, Recruit-to-hire, Awaiting Signature , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding