SAP Knowledge Base Article - Public

2975477 - Number of Active Users value is 0 for the days before Sep 2020 in the Monitor page in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

Number of Active Users value is 0 for the days before Sep 2020 in the Monitor page in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Environment

  • SAP Analytics Cloud (Enterprise) 2020.14.20

Reproducing the Issue

  1. Log on to SAP Analytics Cloud
  2. Go to System -> Monitor
  3. Check the chart for Number of Active Users 
  4. Click Business Intelligence in the legend
  5. Notice that the data is 0 for the days before Sep 2020. Only recent days value seems to be correct.

Cause

This issue is a product defect.

Resolution

This issue is planned to be fixed in 2020.23.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Bug Filed

Product

SAP Analytics Cloud 1.0