SAP Knowledge Base Article - Preview

2975385 - Using the Time Frame Search Criteria in Charm and ITSM

Symptom

When trying to search for documents which have been recently changed using the "Time Frame" search criteria, the expected documents do not appear in the search results. For example, a document that had a status change yesterday does not appear in the search results when using the "Yesterday" criteria for "Time Frame".


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, CHARM, time frame, last changed on, change documents, search, crm, ui, change request management, it service desk, filter, date, , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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