SAP Knowledge Base Article - Public

2974940 - "This page is not supported on mobile" error appears in SAP Analytics Cloud (SAC) android mobile app

Symptom

Analytical Applications cannot be opened on Android mobile application. The following error message appears instead of the charts:
"This page is not supported on mobile"

Environment

  • SAP Analytics Cloud (Enterprise) 
  • Android mobile application

Reproducing the Issue

  1. Logon to SAC using the android mobile application. 
  2. Try to open Analytical Applications. 
  3. Notice that Analytical Applications do not open and the error message appears.  

Cause

Analytical Applications should not appear at all in the list and it is caused by a product defect.

Resolution

  • The issue is fixed in a future** version of SAP Analytics Cloud.
  • Please refer to maintenance document.

** in version 2020.19. for customers on a bi-weekly (fast track) release cycle.
** in Q4 for customers on a Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-MOB-AND , SAC Mobile Android Specific , Problem

Product

SAP Analytics Cloud 1.0