SAP Knowledge Base Article - Public

2974719 - Error: Instance With The Same Key (<EMPLOYEE_UUID>XXX</EMPLOYEE_UUID><ORIGIN_TYPE_CODE/>) Already Exists

Symptom

You are unable to set delegates for a user. An error occurred. Error: Instance with the same key (<EMPLOYEE_UUID>XXX</EMPLOYEE_UUID><ORIGIN_TYPE_CODE/>) already exists (where XXX is the UUID).

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator work center
  2. Click on Delegates view
  3. Click on +
  4. Enter start date
  5. Enterend date
  6. Search for user

Cause

The backend BO validates that a origin type code is set for a substitution. If it is not set, the observed issue occurs during creation of a delegation for an employee and the error occurs.

Resolution

Please open an incident and approve backend correction.

Keywords

Unable to set delegate, not working, , KBA , LOD-CRM-EMP-DLG , Employee Delegation , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions