While sending an eSignature Offer Letter, you see the below message, but you already confirmed that you envelope limit has not reached yet.
"The company eSignature account limit has been reached. Please contact your administrator to send offers letters for eSignature"
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to a Job Requisition
- Select a candidate in the Offer status
- Send an eSignature Offer to the candidate
The cause for this issue has been not yet identified. A proposed workaround can be found on the Resolution section.
If indeed your envelope limit was not reached and you receive this error when sending an eSignature offer. Please re-enter DocuSign user credentials in Manage Recruiting Settings:
- In Admin Center, go to Manage Recruiting Settings
- Go to Offer Letter section
- Re-enter your credentials
After these steps, please repeat the process again. In case you still face the same issue, please submit a Product Support ticket and refer this error.
How can I check how many envelopes I used - https://support.docusign.com/en/articles/How-do-I-see-how-many-envelopes-my-account-has-used
In case you have reached your envelope usage limit - https://support.docusign.com/en/articles/What-happens-if-I-exceed-the-envelope-limit-on-my-account-What-is-the-charge-for-additional-envelopes
The company eSignature account limit has been reached, Please contact your administrator to send offers letters for eSignature, offer, letter, signature , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem