SAP Knowledge Base Article - Preview

2974215 - Chain matching is not working

Symptom

  • System is not able to find the same customer's number, which was stored previously at Database level
  • At Restul interface (RI) log you will find the following message: "match failed: 0123456789 source=+348888877777 @sap365.com destination=0123456XXX"


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center,  Chat, hide, mask, matching, chain , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.