SAP Knowledge Base Article - Preview

2974103 - How to use Manage Substitutes functionality in ITSM & ChaRM - SAP Solution Manager 7.2

Symptom

 As an end user or processor, you want to assign substitutes as follows:

  • Assign a colleague as your substitute, for example, when you are on vacation or on a business trip.
  • Assign yourself as a substitute for one or more colleagues, for example, when they are on sick leave.

The substitutes should be able to display and edit messages of the Business Partner (BP) they are substituting. This functionality is particularly useful to manage approvals while processing Request for Changes in ChaRM.


Read more...

Environment

 SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Manage Substitutes, substitution, BP, CRM Web UI , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.