SAP Knowledge Base Article - Preview

2973507 - Chart shows model permission error even though the user has access to the model in SAP Analytics Cloud


The following behavior occurs in SAP Analytics Cloud (SAC) when user navigates to a specific Story page:

  • All charts showing the below error:
    "Sorry, we couldn't access the datasource. Please check the permissions of the model associated with this chart."
  • Tables on the same  page never get loaded.
  • The used model is shared with the user.
  • Admin users do not face this issue.



  • SAP Analytics Cloud (Enterprise) 2020.14.20


SAP Analytics Cloud 1.0 ; SAP NetWeaver 7.4


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.