SAP Knowledge Base Article - Public

2973446 - Email Campaign is being received in blank - Recruiting Management

Symptom

When sending an Email Campaign, the candidate receives the e-mail empty although there is an Email Layout selected.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Send an Email Campaign
  2. When the candidate receive it, they can see the e-mail content in blank

Cause

The content field is not filled.

Resolution

It is necessary to add information to the Content field otherwise the Email Layout will not be displayed.

Keywords

empty, blank, email campaign , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions