SAP Knowledge Base Article - Public

2973410 - Blank Error when Submitting Personal Data Collection - Onboarding


When a candidate or hiring manager is trying to "Submit" in personal data collection, a blank error shows. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Go to Personal Paperwork page
  2. Fill up all the necessary details
  3. Click Submit
  4. The blank error shows


There is a configured rule under Payment Information MDF Object that triggers an EC Workflow. Workflow is not supported for external users.


  1. Go to Configure Object Definitions
  2. Select Object Definition>Payment Information
  3. Scroll down and you will see the rules
  4. You need to identify which rule triggers a workflow
  5. Need to disable workflow for Onboardees; modify rule per the steps mentioned in


Blank error, Personal Paperwork, Personal Data Collection, STATUS_MARKED_ROLLBACK , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding 2005