SAP Knowledge Base Article - Public

2973230 - Extreme slowdown in all story actions based on model with data locking active in SAP Analytics Cloud for Planning (SAC)

Symptom

  • Users suddenly experience very slow response time on all story actions for models with Data Locking enabled.
  • Users may see Chrome browser pops up with the "Page Unresponsive, wait or exit page" window.
  • Most of the time all system interactions are simply sluggish.
  • Refresh times are long, etc.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.18.3 or 2020.19.2 and earlier releases

Reproducing the Issue

Issue will occur for any story based on a model with Data Locking active

Cause

A recent change to the check for restrictions for data locking in the code was inadvertently too severe and resulted in this performance regression.

Resolution

This issue is fixed in 2020.18.4 and later or 2020.19.3 or later releases

For any customer on an earlier 2020.18 or 2020.19 release the temporary workaround is to disable data locking until your tenant is updated

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Sac, Acquisition, Model, Connect, Story, Tenant, Import, Failed, Using, Working , KBA , LOD-ANA-PL , Planning , Problem

Product

SAP Analytics Cloud 1.0