SAP Knowledge Base Article - Preview

2972555 - "User XXX not found so no autologin token can be created" error when logging in using SCP IAS

Symptom

A specific user cannot log in an application with the error:

Identity Provider could not process the authentication request received. Delete your browser cache and stored cookies, and restart your browser. If you still experience issues after doing this, please contact your administrator.

In the Identity Authentication Service Troubleshooting Logs the related error for that user is:

User XXX not found so no autologin token can be created


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Environment

SAP Cloud Platform Identity Authentication Service

Product

Identity Authentication 1.0

Keywords

IAS , not found so no autologin token can be created, Identity Provider could not process the authentication request received. , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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