You create a new template and want to use it for e-mail triggering via accounts. You are using different place holders, but when defining the placeholder for account, state, city or country/region, you observe that there are no options to select those fields in placeholder drop down list.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work center.
- Go to Templates.
- Create new template.
- Observe: Placeholders, State, City, Country/Region are not available for selection.
This is the expected system behavior. This functionality is currently not included in the range of functions of SAP Cloud for Customer.
In order for you to directly get in contact with the decision makers in SAP Product Management, you may submit your enhancement request via the SAP Continuous Influence site.
Find further information in KBA 2531827 - Functionality Currently not Available
service template, placeholders, city, state, country, , KBA , LOD-CRM-ACC , Account , Problem