Symptom
When configure SAP Cloud Connector-based Mobile Single Sign-On failed, after save the connection in SAC, get error message is "We couldn't connect to your HANA system. For more information, see our troubleshooting page".
Environment
- SAP Analytics Cloud (Enterprise) 2020.14.20
Reproducing the Issue
- Follow the steps in the help guide https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/35550182229c4cc6a3c2a3b43171800b.html to configure the SAP Cloud Connector-based Mobile Single Sign-On for HANA live connection.
- Save the connection in SAC, get the error message "We couldn't connect to your HANA system. For more information, see our troubleshooting page".
Cause
This issue is currently under investigation by development.
Resolution
This issue is currently under investigation by development.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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