Is it possible to create custom token to be used in Recruiting Email Template for comment field when you move a candidate to another status?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Go to Recruiting
2. Select Job Requisition
3. Go to the Candidate Summary
4. Click the Candidate
5. Click Take Action and move the candidate
6. Pop up window will show where you can add comments
Custom tokens for Recruiting email templates are intended to pull the values for custom fields defined in the XML Templates. (e.g Job Requisition, Application, Offer Detail)
This is still a Product limitation as the comment field is a system field and not a custom field.
You are welcome to raise an Enhancement Request for this missing functionality.
status change comments, email template, custom token , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Product Enhancement