SAP Knowledge Base Article - Public

2971848 - Export failed: Unable to retrieve data when exporting Chart to CSV in SAP Analytics Cloud (SAC)

Symptom

The following error occurs in SAP Analytics Cloud (SAC):

  • Export failed: Unable to retrieve data when exporting Chart to CSV

Environment

  • SAP Analytics Cloud (Enterprise) 2020.14.20
  • Live Data Connection to SAP HANA DB

Reproducing the Issue

  1. Create chart from Live Data Connection on SAP HANA - HCP
  2. Save
  3. View story
  4. Right click on the chart
  5. Select Export
  6. Click on OK
  7. Error is thrown: Export failed: Unable to retrieve data

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, chart, unable retrieve data, export, csv , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0