SAP Knowledge Base Article - Public

2971848 - Export failed: Unable to retrieve data when exporting Chart to CSV in SAP Analytics Cloud (SAC)


The following error occurs in SAP Analytics Cloud (SAC):

  • Export failed: Unable to retrieve data when exporting Chart to CSV


  • SAP Analytics Cloud (Enterprise) 2020.14.20
  • Live Data Connection to SAP HANA DB

Reproducing the Issue

  1. Create chart from Live Data Connection on SAP HANA - HCP
  2. Save
  3. View story
  4. Right click on the chart
  5. Select Export
  6. Click on OK
  7. Error is thrown: Export failed: Unable to retrieve data


This issue was a defect.


This issue was fixed Wave 2020.14.22 and higher

See Also

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SAP Analytics Cloud 1.0