SAP Knowledge Base Article - Public

2971689 - The Outbound E-mail Monitoring is not Showing an Error Information

Symptom

There is no error details available in an outbound e-mail message monitoring view .

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Service and Social view.
  3. Under Communication Channel section, click on the hyperlink Outbound E-mail Monitoring.
  4. Click drop-down option and select Errors.
  5. You will see all the messages with status as error, but there is no way to select the error details.

Cause

An exact details of what error occured is not shown on this screen. Generally, the basic checks for the email is done even before it is sent out.This should ideally be in rare cases where there are some errors not caught by application.

Resolution

This screen only provides monitoring the status of the email sent and is current system behavior.

Keywords

Outbound E-mail Monitoring , KBA , communication channel , error status , LOD-CRM-SC-EML , Email , Problem

Product

SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011