2971440 - Error: "We couldn't connect to your system" occurs when creating model based on universe live data connection on SAC

• Error: "We couldn't connect to your system" occurs when creating model based on universe live data connection on SAC
• Originally connection can be created successfully, however connection cannot be created again with the same error after the issue happened on model
• GetServerInfo URL can be opened successfully
• The issue happens on both Chrome and Microsoft Edge browser

• SAP Analytics Cloud 2020.14.11

1. Logon SAC.
2. Create universe live data connection, it's no problem.
3. Create a model based on the universe live data connection, error occurs.
4. Create a new universe live data connection again, the same error occurs.

This issue is currently under investigation by Development.

This issue is currently under investigation by Development.

• How to find User Assistance for SAP Analytics Cloud?
• Ask a question on the SAP Community!
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)

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