SAP Knowledge Base Article - Public

2971440 - Error: "We couldn't connect to your system" occurs when creating model based on universe live data connection on SAC

Symptom

  • Error: "We couldn't connect to your system" occurs when creating model based on universe live data connection on SAC
  • Originally connection can be created successfully, however connection cannot be created again with the same error after the issue happened on model
  • GetServerInfo URL can be opened successfully
  • The issue happens on both Chrome and Microsoft Edge browser

Environment

  • SAP Analytics Cloud 2020.14.11

Reproducing the Issue

  1. Logon SAC.
  2. Create universe live data connection, it's no problem.
  3. Create a model based on the universe live data connection, error occurs.
  4. Create a new universe live data connection again, the same error occurs.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also


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Keywords

We couldn't connect to your system, universe, live data, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA-LDC-UNV , SAC Live Data Connection Universe , Problem

Product

SAP Analytics Cloud 1.0